Need help! Transfered from litecoin lite to crypto.com app litecoins never received

Hi i sent from my personal wallet litecoin core litecoins to crypto com app its 5 days still didnt showed on my crypto com app. transfer was sucessfull as i can see on logs, address was copied correctly. whats the issue? any help what to do?

thank you

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Go to the blockchair and have a look if those where sent or not.

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Can you give me some contact to help me with it? Or write some manual as i checked with helpdesk twice they didnt help me … I will be thankfull

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go to Litecoin Explorer — Blockchair and paste the hash. Not too hard

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as you can see original transaction is X ed and that didnt went true i checked with site you provided but then automaticly did another transaction what shows confirmed but different address…???

If the blockchair does not find it it was not sent