My Ledger Nano S generated one single address for BTC and LTC, I need Help!

Good day to all!.

I have a peculiar case here… MY ledger nano s generated one single and address serving as BtC and LTC wallets combined. If i sent BTC to it, i will through But If I sent LTC, it will never get the wallet.

I sent LTC to the wallet and its hanging. I can tract through Blockcypher.com but not in wallet.

I have been writing ledger support but seems they are overwhelmed numerous reports from customers.

Please I need your help.

Regards

Transaction id?

thanks for your response
ps://live.blockcypher.com/ltc/address/3GvcEUpqsw4iZp8PnWuH1iDn6taYcr7Wvj/

https://live.blockcypher.com/ltc/address/3GvcEUpqsw4iZp8PnWuH1iDn6taYcr7Wvj/