1 LTC reward if I can recover my coins

I have deposited 16 LTC’s from other exchange to Koinex followed by 13 LTC’s.

Koinex deposited the 13 LTC’s in my account but not 16. We can the entries in following URL

https://live.blockcypher.com/ltc/tx/12f3285467aa896bf396cec4ef0ab3ecfaf7c06809587fe55c647bec0c32224f/

destination address

LKokL7M7txvbLqu9pS3ASj9qjczyXD4ojR

I have created support ticket but no responds.

Any help here appreciated.

do the exchange give you an transaction id?

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