How can I contact a technical support to solve my problem?

ayhamjamal · February 21, 2018, 10:30pm

transactions that showed ’ not yet redeemed
what does it mean?
I’ve two transactions stuck for 2 months until now

Maurio · February 22, 2018, 10:04am

“not yet redeemed” just means the coins are at a given address and aren’t spend.

ayhamjamal · February 22, 2018, 10:50am

how can I solve it?
It’s about 2 months

pguerrerox · February 22, 2018, 5:23pm

there is nothing to solve, the coins are there, if the address is under your control, you can use them

ayhamjamal · February 22, 2018, 5:45pm

I got nothing in my wallet, so I can’t use them
Is there any way to redeem it?

pguerrerox · February 22, 2018, 10:53pm

what wallet software do you have?

ayhamjamal · February 23, 2018, 8:35am

the transactions were between two exghanges.

pguerrerox · February 23, 2018, 1:53pm

in that case, you need to talk with the exchanges, nothing we can do.

ayhamjamal · February 23, 2018, 2:47pm

Also, they told me
The money that you deposited went to an address that is not associated with your account.
but I am sure, I sent it to the right address
sorry for disturbing you.